7 reasons customer service should be your dealership’s biggest concern
Posted on September 28, 2016 By Deal Finder
In sales, nothing matters more than your ability to foster relationships with customers. Even if you’re selling a product which doesn’t lend itself to frequent repeat purchases, you still want customers to walk away happy that they bought something. More importantly, you want them to be happy they bought something from you, even if they could get the same thing elsewhere.
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Increase Showroom Sales by 18%
Proven Results Delivered by 18 yrs of Automotive BDC Experience
If you want to generate new business in ways newspapers and radio cannot, then come to DealFinder and try our automotive BDC (Business Development Center). Our BDC will help you develop initiatives for sales that can maximize revenue-generating opportunities, identify dealership assets, and, most importantly, build up customer loyalty.
Our BDC functionality allows you to focus all of your sales initiatives including present customers as well as showroom, telephone and Internet traffic. Our CRM and Internet Lead Manager (ILM) support it fully. By using our BDC, you can use your sales, service and call center collectively to generate new business and maintain customer loyalty. Contact us today for more on our BDC.
Automated Equity & Trade Marketing
Intelligent Dealership Marketing Solutions for All Trade Scenarios
When traditional methods of advertising such as newspapers and radio ads are becoming more costly and less effective, choose dealership marketing from DealFinder. We offer ways that will bring in new customers into your showroom and service centers. Our Business Development Center is designed to help develop sales initiatives that capitalize on revenue-generating opportunities, identify dealership asset and build customer loyalty.
You can use your sales, services and our call center to work in conjunction together to increase business and retain loyal customers. Focus all of your sales initiatives with our BDC, which is fully supported by our CRM and Internet Lead Manager. For more information, please contact us today.
Sales & Service CSI Management
Perfect Sales & Service CSI Powered By Our Automotive Call Center
Using the automotive call center at DealFinder will benefit your dealership in numerous ways. It can work together with your sales and services to generate new business while heightening customer loyalty and satisfaction. With the call center, our professional customer service reps will reach out to those customers in a timely and relevant fashion.
We will assist you with customer contacts, be-back penetrations, follow-up calls, and lead generation and conversions. Some of the other advantages include increasing retail sales by 7 to 11 percent by overcoming customer objections, conducting Missed Opportunity Interviews, and providing accurate sourcing of advertising dollars. Contact us today and let our call center work for you.
Trade More Vehicles off your Drive
Convert More Equity & Trade Customers with Automotive Direct Mail
Automotive direct mail from DealFinder will put you on the kitchen table of potential customers. Just about everyone has a mailing address, so your chances of reaching people are greatly enhanced when you use direct mail. Through our Business Development Center, we can send direct mail, as well as provide customer follow-up calls and emails, on an automated schedule.
Some other benefits include creating electronic and paper daily work plans, following up with CTI, sorting letters by salesperson, provide customized call scripts, check into sold and unsold follow-ups, and look into missed appointments and past dues. Contact us today and start letting our direct mail services work for you.
I have been using Showroom WatchDog from CAR-Research for over 12 years at a number of my dealerships. If I had only one product that I could recommend to you that will SELL you more cars RIGHT NOW–Bruce Glascock - Dealer at Toyota of River Oaks
We went from #3 to #2 in the US in Toyota sales last year, and CAR’s WatchDog product is one of the main contributors to our success–Nate Murphy - GM at Fred Haas Toyota World
I would not run a store without this product. I have run the 2nd largest Toyota store in America for 20 years and I would never have gotten the numbers I achieved without the information from Showroom WatchDog–Shahin Salehoun - GM at Fred Haas Nissan