Archive for November, 2014

Why Automotive Call Centers Are Vital to Your Dealership

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[Posted November 11th, 2014 by Keith Shetterly]


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The rise of digital marketing has opened up unprecedented sales opportunities and leads in the automotive industry. In fact, such a wealth of information has given rise to the idea that automated data collection would change sales and make the automotive call center redundant. Exactly the opposite has happened. In fact, it became clear that the automotive call center was not ...

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Cultivating Customer Relationships With an Automotive BDC Center

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[Posted November 6th, 2014 by Keith Shetterly]

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For automotive dealership owners, customer service is an ever-changing beast that can be hard to tame. Good sales depend on good marketing skills and being able to reach out to the right people through the right venue. In many cases, dealers are turning to BDC, or Business Development Center programs. Automotive BDCs can help to bring customers in through new channels ...

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Ways to Utilize an Automotive BDC

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[Posted November 5th, 2014 by Keith Shetterly]

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As an arm of customer relationship management (CRM) software provider CAR-Research XRM, DealFinder functions as a business development center, or BDC. The term refers to a call center of customer service representatives, who are responsible for using software to connect potential and current customers to the appropriate departments of a dealership. An automotive BDC is viewed as an essential tool ...

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Dealership BDC is the Future of Auto Sales

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[Posted November 5th, 2014 by Keith Shetterly]


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In a fiercely competitive industry such as automotive sales, dealerships are always looking for ways to push more car units—and, by extension, generate more revenue. To this end, dealerships create a call center where they employ customer service representatives to interact with potential and current customers. Such a call center is referred to as an automotive “Business Development Center,” or dealership ...

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