[Posted September 10th, 2015 by Keith Shetterly]
Business development is one department that dealerships can’t do without. Most dealers agree their salespeople’s phone skills can be terrifying. They may be great in face-to-face meetings, but it is a different matter altogether when getting to answer calls in a proper manner as well as making follow-up calls to customers.
When done right, Business Development Centers (BDCs) help dealerships significantly increase appointments, which leads to ...Continue Reading →