Archive for 'Blog'

Streamlining Business With an Automotive Call Center

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[Posted July 2nd, 2014 by Keith Shetterly]


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There are many benefits of a having an automotive call center as part of your dealership, including the ability to streamline your car dealership’s daily operations and increase sales. DealFinder is a preferred business development center (BDC) that can help you as a dealership owner generate new business, boost the satisfaction of ...

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Navigating the Automotive Business Development Center

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[Posted June 27th, 2014 by Keith Shetterly]


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Any dealership these days can benefit from incorporating an automotive business development center (BDC) into its operations. Why? Sure, this type of system helps to lure in more buyers, but it’s much more than that. It can also sell more vehicles, save the dealership money, build customer loyalty and increase ...

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A Beginners Guide to Dealership BDC

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[Posted June 27th, 2014 by Keith Shetterly]


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An auto dealership business development center (BDC) is a standard developed by the industry for helping your dealership deal with providing superior service to your customers. Elements of a well-integrated auto dealership BDC include a customer call-center, customer service center, follow-up and lead generation system. What you know and understand ...

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Dealership Marketing Infographic June 2014

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Dealership Marketing Infographic June 2014
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How Satisfied Are Your Customers? The Importance of Automotive CSI

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[Posted June 26thth, 2014 by Keith Shetterly]


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Knowing that your customers are happy and satisfied with your products and the level of service your auto dealership delivers can be accomplished through the use of an automotive CSI. CSI (Customer Satisfaction–or Service– Index) software helps you measure the satisfaction of your customers and provide the feedback ...

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New Options for Equity Marketing for Your Car Dealership

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[Posted June 24th, 2014 by Keith Shetterly]


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Dealer software and equity marketing is a critical aspect of the car sales industry has been used to improve customer service and maximize sales and profit. As much of advertising and sales make a digital transition the car sales industry’s demand for a comprehensive form of equity ...

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How to Create New Marketing Opportunities For Your Dealership

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[Posted May 28th, 2014 by Keith Shetterly]


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If you’re looking to up the ranking of your car dealership, increase the number of people who visit you dealership and make purchases, and improve your return-on-investment (ROI), you need to start marketing. Dealership marketing tools can be a great way to bring people and profits in, and don’t have ...

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Using an Automotive Call Center to Bring Customers in to Your Dealership

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[Posted May 21st, 2014 by Keith Shetterly]


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There are a number of ways using an automotive call center may help your business. You’ll be able to increase the number of interested buyers that enter your dealership. There will always be someone available to talk to your customers to assure them that they are getting the best deal. ...

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The Advantages of Using BDC in the Automotive Industry

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[Posted May 12th, 2014 by Keith Shetterly]


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The Business Development Center, usually abbreviated as “BDC,” typically refers to a call center of customer service representatives. Automotive BDC support staff use computer system software designed to assist the dealership with virtually every aspect of car buying and servicing. Although the BDC concept is used in several different ...

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A Helpful Guide to Dealership Equity Marketing

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[Posted May 1st, 2014 by Keith Shetterly]


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Equity marketing is a term used by automotive dealers to describe the type of marketing in which sales staff “mine equity” in existing customer relationships. Simply put, this means using the information you already have available about a customer to tailor a new deal to his or her needs, making ...

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